Purpledaisy Ltd Housekeeping Terms and Conditions
Last Updated on 3rd September 2021
These Terms and Conditions are effective immediately.
In Order to Provide You with the Best Possible Service:
Make your home accessible. The best method is typically providing Purpledaisy Ltd with a key, but it is not a requirement.The fee will be charged, if we are unable to access your home for reasons outside of our control, for example, ‘the lock is very fiddly’.
Turn off alarm systems. If you choose to leave the alarm armed, we will not be held responsible for false alarms or misuse of the alarm system. Please provide Purpledaisy Ltd with the alarm code and instructions on how to arm or disarm.
If we are requested to dust/clean inside of cabinets, start laundry, wash dishes, clean small computer equipment, antiques or collections, or to use customer’s equipment (e.g. vacuum), customer agrees not to hold Purpledaisy Ltd or any of its employees responsible for any damage or breakage to any article or component.
We will make every effort not to break items, but accidents do happen. We have Limited Liability protection for replacement or repair. Identical replacement will be attempted but not guaranteed. It is for this reason, we avoid cleaning requests for irreplaceable or sentimental valuable items. Damage must be reported within 24 hours of service and after 7 days customer assumes liability.
Purpledaisy Ltd cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.
Rescheduling, Cancellation and Lockout Policy:
We require 72 hours notice for reschedules or cancellations. There may be a charge for cancellations within 72 hours of scheduled housekeeping unless we can find an alternative solution.
Should a clean be curtailed by choice of the client the full cost of the service could be charged.
Holiday Let Housekeeping:
We will make every attempt to reschedule company initiated schedule changes due to holidays or extreme weather conditions as close to the regular scheduled housekeeping date as possible.
Check in and out times are 10am – 4pm unless agreed otherwise.
Purpledaisy Ltd cannot enter a property whilst guests’ are still inside.
Purpledaisy Ltd hold no responsibility for items left at any property.
Any request for bookings within 7 days must be agreed by Purpledaisy Ltd to ensure we can provide the service required.
We do not offer a 24hour call out service, but are always willing to help where we can. Phone calls or messages outside of Normal Office Hours may be charged.
We can provide wine and crisps for guests’ but this must not be on an ad-hoc basis.
Waste at properties must be removed by a contractor, of which we can arrange unless an alternative is already agreed.
It is accepted that due to the very nature of the work, that some cleans may differ in time to previous cleans.
An admin charge of £15 will be applied for any last minute bookings, inside 7 days which require our schedule to be adjusted.
A laundry storage fee of £5 per bag, per week + VAT applies
Other Information from Purpledaisy Ltd
To qualify for regular rates, we must service the property a minimum of once per month.
To meet customer needs and their satisfaction, Purpledaisy Ltd reserves the option to reevaluate rates at any time.
If a customer requests changes to service that differs from original estimate, additional charges will be billed or a new estimate may be required.
Due to exposed liability, we cannot care for pets or children.
Any work carried out outside of Normal Office Hours will be carried out to an agreed price before hand.
If you are dissatisfied with a portion of your cleaning, let us know within 24-hours and we will send a team back to your home to redo that area. Photographic evidence must be provided.
Payment Options and Policies
Invoices will be emailed to the email address provided on a money basis. If payment is not received a £25 or 10% ‘late payment’ fee will be applied, depending which is the higher amount.