Purpledaisy Ltd
Housekeeping Terms and Conditions
Last updated: July 2026
These Terms and Conditions apply to housekeeping and associated services provided by Purpledaisy Ltd (“Purpledaisy”, “we”, “us” or “our”). By accepting a quotation, confirming a booking or instructing Purpledaisy Ltd to provide services, the client agrees to these Terms and Conditions.
1. Access to Your Property
Clients are responsible for ensuring that Purpledaisy Ltd can access the property at the agreed time.
Where appropriate, we recommend providing Purpledaisy Ltd with a key or suitable key-safe access, although this is not a requirement.
If our team is unable to access the property for reasons outside of our control, including problems with keys, locks, key safes, access codes or other access arrangements, the scheduled visit may still be charged in full.
Where an alarm system is installed, clients should either leave the alarm disarmed or provide us with the appropriate code and clear instructions for its operation.
Purpledaisy Ltd cannot accept responsibility for false alarms or issues arising from incorrect, incomplete or faulty alarm instructions or equipment.
2. Housekeeping Services
Our team will carry out the services agreed with the client using reasonable care and skill.
The duration and scope of a housekeeping visit will be based upon the service agreed at the time of quotation or booking.
Where the condition of a property, additional requests or other circumstances mean that the requested work cannot reasonably be completed within the allocated time, our team will prioritise the agreed housekeeping tasks.
Additional time or services may be recommended and will be subject to availability and additional charges.
If a client requests a significant change to the originally agreed service, Purpledaisy Ltd reserves the right to revise the quotation or issue a new quotation.
3. Minimum Booking Commitment
All new regular housekeeping services are subject to a minimum commitment of four scheduled visits.
Purpledaisy Ltd does not offer regular housekeeping services on a trial or one-off trial basis.
By accepting a quotation and/or confirming the first appointment, the client agrees to book and pay for a minimum of four visits at the agreed frequency, duration and rate.
The minimum four-visit commitment applies irrespective of any subsequent request to cancel the service and takes precedence over our standard cancellation and notice provisions during this initial period, subject always to any statutory cancellation rights that may apply.
Following completion of the minimum four visits, the service will continue on an ongoing basis unless cancelled in accordance with our standard cancellation and notice terms.
4. Regular Housekeeping Rates
To qualify for our regular housekeeping rates, Purpledaisy Ltd must service the property at least once per calendar month unless otherwise agreed.
Services required less frequently may be charged at a different rate.
Purpledaisy Ltd reserves the right to review its prices from time to time. Clients will be notified in advance of any change affecting their regular service.
5. Rescheduling and Cancellation
Regular housekeeping appointments are reserved specifically for each client and form part of our staffing and operational planning.
We require a minimum of four weeks’ notice to permanently cancel a regular housekeeping service or to cancel or reschedule an individual regular housekeeping appointment.
Where less than four weeks’ notice is provided, the full cost of the scheduled appointment may be charged, particularly where Purpledaisy Ltd is unable to reallocate the reserved housekeeping time.
Where sufficient notice is provided, no cancellation charge will normally apply.
If a housekeeping visit is curtailed or ended early at the client’s request after our team has arrived, the full cost of the originally scheduled service may still be charged.
Where a regular appointment is cancelled or rescheduled, Purpledaisy Ltd cannot guarantee that the same regular appointment slot, day, time or housekeeping team will remain available.
The four-week cancellation provision does not override the minimum four-visit commitment applicable to new regular housekeeping services.
6. Changes Made by Purpledaisy Ltd
Although we endeavour to provide housekeeping services at the agreed time and with consistency of personnel wherever reasonably possible, we cannot guarantee a particular housekeeper or team.
Operational requirements, staff absence, annual leave, sickness, adverse weather, traffic and other circumstances may occasionally require us to change the time, date or personnel attending a property.
Where Purpledaisy Ltd needs to change an appointment, we will make reasonable efforts to provide an alternative appointment.
7. Client Equipment and Specialist Items
Where clients request that our team uses equipment belonging to the client, including vacuum cleaners or other electrical or cleaning equipment, the client is responsible for ensuring that the equipment is safe, suitable and in good working order.
Purpledaisy Ltd cannot accept responsibility for failure or damage resulting from defective, poorly maintained or unsuitable client equipment unless caused by our negligence.
Clients must notify Purpledaisy Ltd of any surfaces, fixtures, fittings or belongings requiring specialist products or cleaning methods before work is undertaken.
Where a particular product is required, the client may be asked to supply it together with any relevant instructions.
We may decline to clean items that are particularly fragile, valuable, irreplaceable or of significant sentimental value.
8. Damage and Breakages
Our team will always take reasonable care when working within a client’s property. However, accidents can occasionally occur.
Any damage believed to have been caused during a Purpledaisy Ltd visit should be reported to us as soon as reasonably possible, preferably within 24 hours of the service, together with photographs where appropriate.
Reports made promptly allow us to investigate the circumstances with the housekeeping team concerned.
Where Purpledaisy Ltd is responsible for damage, we will consider an appropriate repair, replacement or other reasonable remedy having regard to the circumstances.
We cannot guarantee an identical replacement where an item is discontinued, unique or otherwise unavailable.
Purpledaisy Ltd is not responsible for damage resulting from pre-existing defects, faulty installation, inadequate maintenance, deterioration, normal wear and tear or items that were already damaged or unstable.
Nothing within these Terms and Conditions excludes or restricts liability where doing so would be unlawful.
9. Satisfaction With Your Housekeeping Service
We want clients to be satisfied with the service provided.
If you believe an area included within the agreed service has not been cleaned to the expected standard, please notify us within 24 hours of the visit and provide photographs where reasonably possible.
We will review the matter and, where appropriate, arrange for the affected area to be revisited and rectified at no additional charge.
Our service guarantee relates only to areas included within the original agreed housekeeping service.
10. Children and Pets
Due to the nature of our work and the associated liability, Purpledaisy Ltd employees cannot be responsible for supervising, caring for or looking after children or pets while attending a property.
Clients remain responsible for ensuring that pets are safely managed while our team is working.
11. Key Holding
Where Purpledaisy Ltd holds keys for a property that we no longer service regularly, a key-holding charge of £100 per month may apply.
Clients may arrange collection or return of their keys to avoid ongoing key-holding charges.
Keys will be stored securely while held by Purpledaisy Ltd.
Holiday Let Housekeeping
12. Changeover Times
Unless otherwise agreed, our standard holiday-let changeover window is between 10:00am and 4:00pm, Monday to Friday.
Purpledaisy Ltd does not ordinarily provide housekeeping services on weekends or Bank Holidays unless specifically agreed in advance.
We cannot commence a changeover while departing guests remain inside the property unless expressly agreed otherwise.
Clients are responsible for ensuring that guest check-out and check-in arrangements provide sufficient access for the agreed housekeeping service.
13. Holiday Let Booking Requests and Cancellations
Requests for additional or new holiday-let housekeeping appointments made within 14 days of the required service date are subject to availability and must be confirmed by Purpledaisy Ltd.
A request should not be considered accepted until Purpledaisy Ltd has confirmed the booking.
Holiday-let bookings cancelled within 14 working days of the scheduled service may be charged in full where Purpledaisy Ltd is unable to reallocate the reserved housekeeping capacity.
14. Duration of Holiday Let Cleans
Due to the nature of holiday-let changeovers, the time required to service a property can vary between bookings.
Factors including guest usage, property condition, occupancy levels, additional laundry, waste and unexpected housekeeping requirements can affect the duration of a visit.
Previous changeover times should therefore not be taken as a guarantee that every future changeover will require the same amount of time.
15. Items Left at Properties
Purpledaisy Ltd cannot accept responsibility for personal belongings, supplies, equipment or other items left at a property by owners, guests, contractors or other third parties unless loss or damage has been caused by our negligence.
Where guest belongings are discovered following departure, we will make reasonable efforts to notify the appropriate person where practicable.
Any collection, storage, delivery or postage arrangements may incur an additional charge.
16. Waste
Waste arrangements remain the responsibility of the property owner or operator.
Where waste cannot be dealt with through the property’s normal collection arrangements, removal must be undertaken by an appropriately licensed waste carrier.
Purpledaisy Ltd may arrange this service where requested, subject to availability and additional charges.
17. Laundry, Keys and Stored Items
Items stored by Purpledaisy Ltd for properties that we are not regularly servicing may be subject to a storage charge.
Where a housekeeping arrangement ends, all outstanding invoices must be settled before stored laundry, keys or other property held by Purpledaisy Ltd is released, except where withholding an item would be unlawful.
18. Out-of-Hours Services
Purpledaisy Ltd does not operate a guaranteed 24-hour emergency call-out service.
Where we are able to assist outside our normal operating hours, any applicable charge will be agreed before the work is undertaken wherever reasonably practicable.
Payments
19. Invoicing and Payment
Invoices will normally be issued monthly to the email address provided by the client unless alternative arrangements have been agreed.
Invoices must be paid in accordance with the payment terms shown on the invoice.
Where payment becomes overdue, Purpledaisy Ltd reserves the right to suspend further services until the outstanding balance has been settled.
Where permitted by law and provided for in the applicable agreement, reasonable charges associated with recovering overdue sums may be applied.
20. Insurance
Purpledaisy Ltd maintains appropriate business insurance for the services it provides.
Where an incident occurs that may give rise to an insurance claim, clients must provide reasonable information and assistance to allow the matter to be investigated.
The existence of insurance does not alter either party’s legal rights or responsibilities.
21. Ending Services
Following completion of any applicable minimum commitment, clients wishing to end a regular housekeeping service must provide a minimum of four weeks’ notice.
Where the required notice is not provided, Purpledaisy Ltd reserves the right to charge for appointments falling within the four-week notice period where the reserved housekeeping capacity cannot reasonably be reallocated.
Purpledaisy Ltd reserves the right to discontinue services where there are significant health and safety concerns, abusive or inappropriate behaviour towards our employees, persistent non-payment, repeated access problems or another reasonable circumstance that makes continuation of the service impractical.
Where reasonably possible, we will notify the client before terminating an ongoing service.
22. General
These Terms and Conditions should be read alongside any quotation, service agreement or other written agreement provided by Purpledaisy Ltd.
Where a specific written agreement expressly varies these Terms and Conditions, the terms of that agreement will apply to the extent of the variation.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.
Nothing within these Terms and Conditions affects a client’s statutory rights.
These Terms and Conditions are governed by the laws of England and Wales.