Purpledaisy Ltd Housekeeping Terms and Conditions
Last Updated on July 2025
These Terms and Conditions are effective immediately. Full T&C’s available on request.
In Order to Provide You with the Best Possible Service:
Make your home accessible. The best method is typically providing Purpledaisy Ltd with a key, but it is not a requirement. The Housekeeping fee will be charged fully, if we are unable to access your home for reasons outside of our control, for example, ‘the lock is very fiddly’.
Turn off alarm systems. If you choose to leave the alarm armed, we will not be held responsible for false alarms or misuse of the alarm system. Please provide Purpledaisy Ltd with the alarm code and instructions on how to arm or disarm.
If we are requested to dust/clean inside of cabinets, start laundry, wash dishes, clean small computer equipment, antiques or collections, specific fixtures and fittings, or to use customer’s equipment (e.g. vacuum), customer agrees not to hold Purpledaisy Ltd or any of its employees responsible for any damage or breakage to any article or component. Any sensitive fixtures and fittings requiring specific cleaning products we must be aware of, and products must be supplied by the client.
We will make every effort not to break items, but accidents do happen. We have Limited Liability protection for replacement or repair. Identical replacement will be attempted but not guaranteed. It is for this reason, we avoid cleaning requests for irreplaceable or sentimental valuable items. Damage must be reported within 24 hours of service and after 7 days customer assumes liability.
Purpledaisy Ltd cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.
Rescheduling, Cancellation and Lockout Policy:
We require a minimum of 4 weeks notice for reschedules or cancellations if you have a regular appointment. There may be a full charge for cancellations within this time frame unless we can find an alternative solution.
Should a clean be curtailed by choice of the client the full cost of the service could be charged.
Please be aware that if you cancel your regular appointment there is no guarantee that you will not be able to retain that regular appointment slot.
Holiday Let Housekeeping:
We will make every attempt to reschedule company initiated schedule changes due to holidays or extreme weather conditions as close to the regular scheduled housekeeping date as possible.
Check in and out times are 10am – 4pm unless agreed otherwise, Mon – Fri
Purpledaisy Ltd cannot enter a property whilst guests’ are still inside.
Purpledaisy Ltd hold no responsibility for items left at any property.
Any request for bookings within 14 days must be agreed by Purpledaisy Ltd to ensure we can provide the service required.
We do not offer a 24hour call out service, but are always willing to help where we can.
Cancelled bookings within 14 working days will still be charged unless a simple alternative solution can be found
Waste at properties must be removed by a licensed contractor, of which we can arrange unless an alternative is already agreed.
It is accepted that due to the very nature of the work, that some cleans may differ in time to previous cleans.
Any items stored with us whilst we are not regularly servicing the property are subject to a storage fee.
Final invoices must always be settled before the return of laundry and keys etc.
Other Information from Purpledaisy Ltd
To qualify for regular rates, we must service the property a minimum of once per month.
There will be a charge of £100 per month for key holding services on a property that we do not visit regularly.
To meet customer needs and their satisfaction, Purpledaisy Ltd reserves the option to reevaluate rates at any time.
If a customer requests changes to service that differs from original estimate, additional charges will be billed or a new estimate may be required.
Due to exposed liability, we cannot care for pets or children.
Any work carried out outside of Normal Office Hours will be carried out to an agreed price before hand.
If you are dissatisfied with a portion of your cleaning, let us know within 24-hours and we will send a team back to your home to redo that area. Photographic evidence must be provided.
Payment Options and Policies
Invoices will be emailed to the email address provided on a money basis. If payment is not received a £25 or 10% ‘late payment’ fee will be applied, depending which is the higher amount. This will be re-applied every 7 days until payment is made.
Should there be any reason to claim from our insurance the excess fee of £250 is to be paid by the client.